Well-Prepared Salesforce CRT-261 Exam Bible Are Leading Materials & Accurate CRT-261: Certification Preparation for Service Cloud Consultant

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Who should take the CRT-261 exam

The Salesforce Service Cloud Consultants CRT-261 Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Service Cloud Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Salesforce Service Cloud Consultants CRT-261 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Salesforce Service Cloud Consultants CRT-261 Exam then he should take this exam.

Salesforce CRT-261: Certification Preparation for Service Cloud Consultant is an advanced certification exam designed for professionals who want to specialize in the Service Cloud. Certification Preparation for Service Cloud Consultant certification exam is intended for those who have significant experience in implementing Salesforce Service Cloud solutions and want to showcase their expertise in the field. CRT-261 exam is a great way to demonstrate your knowledge and skills, and can boost your career prospects in the Salesforce ecosystem.

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CRT-261 Exam Actual Questions | CRT-261 Study Dumps

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Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q58-Q63):

NEW QUESTION # 58
Universal Containers (UC) has hired a consulting firm to implement Service Cloud for its contact center for the first time. The project requires quick iterations and speedy completion. UC has requested frequent updates from the project team for check-ins and refinement.
Which methodology should the consultant recommend given the requirements?

A. Waterfall
B. Hybrid
C. Agile

Answer: C

Explanation:
Given the requirements for quick iterations, speedy completion, and frequent updates, the Agile methodology is recommended. Agile allows for adaptive planning, evolutionary development, early delivery, and continuous improvement, facilitating rapid response to changes and ensuring close collaboration with the client for regular feedback and refinement.

NEW QUESTION # 59
What are some uses of www.trust.salesforce.com in business continuity planning? (Choose 3)

A. To provide online security threat information
B. To provide best practices for continuity plans
C. To provide information planning planned maintenance
D. To provide live support for system and data backup
E. To provide live and historical data on system performance

Answer: A,C,E

NEW QUESTION # 60
KCS (knowledge centered support) what is it? Choose 2 Answers

A. Process for creating and maintaining knowledge
B. Method for social media management
C. Standard for managing customer support and delivery
D. Share knowledge with the business partners

Answer: A,D

NEW QUESTION # 61
Universal Containers (UC) has created a new partner onboarding process that requires an agent to create 10 open activities that correlate to a step of the onboarding experience. UC typically adds 20 new partners a week. Creating activities is labor intensive and can take up to 20 minutes each to complete.
What is a cost-effective method for agents to create these activities?

A. Execute a macro
B. Leverage Einstein Case Wrap-Up.
C. Navigate a Screen Flow.

Answer: A

Explanation:
To efficiently create multiple activities related to the new partner onboarding process, executing a macro is a cost-effective method. Macros automate repetitive tasks, allowing agents to quickly generate the required activities for each step of the onboarding process, saving time and reducing manual effort.

NEW QUESTION # 62
Universal Containers (UC) hired in an expansion of the contact center. Getting agents up to speed and fully productive is a priority UC implemented a standardize agent-customer dialog to assist agents.
Which two features should a consultant integrate into the Service Console? Choose 2 answers

A. Lightning Process Builder
B. Lightning Row for Service
C. Interaction Log
D. Path for Cases

Answer: B,C

NEW QUESTION # 63
......

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Well-Prepared Salesforce CRT-261 Exam Bible Are Leading Materials & Accurate CRT-261: Certification Preparation for Service Cloud Consultant

Who should take the CRT-261 exam

CRT-261 Exam Actual Questions | CRT-261 Study Dumps

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q58-Q63):

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